Good As Gold Service Guarantee

The team at Kalgoorlie Metro adhere to a set of values & service criterion, that we believe epitomises “Good as Gold” service & sets us apart from our competitors.

Put us to the test, and we’ll show how Kalgoorlie Metro’s “GOOD AS GOLD” Service Guarantee can benefit you.

Knowledge

Market information & insights

Inform our clients of the latest market intelligence & share information to help them make informed decisions.
Provide regular “market updates” to various media platforms including newspapers, radio, social media & traditional PR.

Collaboration

We work as “one team” across the entire business

We conduct regular team meetings with all staff in attendance, to ensure effective communication throughout our departments.
We work as “one team” and share market insights and trends across our Sales & Property Management departments.
We utilise our experienced “Heads of Departments”, Licensee & Directors to provide insights, direction, and guidance for all members of the Kalgoorlie Metro team.

Response Time

Professional & timely communication

Always answer our phones unless we are meeting with clients.
Always aim to respond within 24 hours & act with a sense of urgency.
Minimise drawn out email communication. We will pick up the phone and talk to you in person wherever possible.
Confirm discussions in writing, to minimise any uncertainty/ambiguity.

One-Step-Ahead

Proactive & professional service

Provide professional advice at all times.
Ensure our sub-contractors, suppliers and consultants provide the best possible service.
Proactively attend to any potential issues, in order to minimise risk, costs, or poor outcomes for our clients.

Marketing

Social media & digital marketing campaigns

Implement effective sales and digital marketing strategies to maximise exposure whilst minimising costs.
Always prepare professional marketing collateral, imagery & copy for our clients.
Prepare innovative sales & marketing campaigns to suit our client’s needs and desires.

Managing A Property